Shipping policy

At YGwigs Houston, we are committed to providing convenient and reliable order fulfillment for customers in Houston, surrounding areas, and across the United States.

YGwigs Houston is a local warehouse and sales location operated by YGwigs in Houston, Texas.

We serve both retail and wholesale customers and currently offer:

  • U.S. Shipping
  • Local Pickup at our Houston location
  • Local Delivery (Planned, Not Yet Available)

Order Processing

Orders are processed during normal business days.

For products that are in stock at our Houston location, we aim to prepare and ship orders as quickly as possible, generally within 1–2 business days. For out-of-stock items, we can arrange an inventory transfer, which usually takes an additional 3–5 business days.

Some products, quantities, colors, lengths, or wholesale orders may require additional preparation or inventory transfer. In these cases, processing may take longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Processing time is separate from carrier delivery time.

U.S. Shipping

We currently ship to addresses within the United States.

Available shipping methods and shipping costs will be displayed at checkout based on your delivery address, order details, and available carrier services.

Estimated delivery times may vary depending on the destination, shipping method, carrier conditions, holidays, weather, and other circumstances outside our control.

Once your order has shipped, tracking information will be provided when available.

Please note that delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed delivery dates.

Local Pickup in Houston

Local pickup is available for eligible orders at our Houston location:

YGwigs Houston
12288 Westheimer Rd, #330
Houston, TX 77077
United States

If local pickup is available for your order, you may select the pickup option during checkout.

Please wait until you receive confirmation that your order is ready before visiting the pickup location. Orders may require processing time before they are available for pickup.

For large wholesale orders or special inventory requests, additional preparation time may be required.

Local Delivery

Local delivery service in Houston and surrounding areas is currently being planned and is not yet available.

If local delivery becomes available in the future, eligible delivery areas, fees, delivery times, and other conditions will be displayed on our website or during checkout.

International Shipping

YGwigs Houston currently does not offer international shipping.

Orders placed through YGwigs Houston must be shipped to an eligible address within the United States or collected through our Houston local pickup service when available.

Shipping Address Changes

Please carefully review your shipping address before placing your order.

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment. However, once an order has been processed, shipped, or transferred to the carrier, we may no longer be able to change the delivery address.

Any additional carrier fees resulting from an address change, redirection, or correction may be the customer's responsibility.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

YGwigs Houston is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect, incomplete, or outdated address information provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the order needs to be shipped again.

P.O. Boxes and Military Addresses

Some shipping services may have restrictions or longer delivery times for P.O. Boxes, APO, FPO, or other military addresses.

When possible, we recommend providing a physical street address to help avoid delivery delays.

Tracking Information

When tracking information is available, it will be sent to the email address or contact information associated with your order.

Please allow some time after receiving the tracking number for the carrier's tracking system to update.

Delayed Packages

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control, including weather, carrier delays, holidays, transportation disruptions, or high shipping volumes.

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us and we will assist you in reviewing the shipment information.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your delivery location.

  • Check with household members, neighbors, building management, or front desk staff.

  • Confirm that the shipping address on your order is correct.

  • Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, please contact YGwigs Houston so we can review the situation and assist where possible.

Shipping carrier investigations and claims may require additional time and documentation.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the products before discarding any packaging.

Contact us as soon as possible and provide your order number, photos, and a description of the issue so we can review the situation.

Order Cancellations and Shipping Costs

If an order has already been processed or shipped, cancellation may no longer be possible.

If a package is returned or redirected due to a customer-requested cancellation, incorrect address, refusal of delivery, or other reason not caused by YGwigs Houston, the customer may be responsible for applicable shipping, return shipping, redirection, or carrier charges.

Any return or refund request will also be subject to our applicable Return & Refund Policy.

Wholesale Orders

YGwigs Houston also serves wholesale customers.

Large wholesale orders may require additional processing time depending on product availability, quantity, color, texture, and length.

Shipping methods, freight arrangements, or pickup options for large wholesale orders may differ from standard retail orders. If special arrangements are required, our team will contact you.

Contact Us

If you have questions about shipping, order processing, local pickup, or the delivery status of your order, please contact us:

YGwigs Houston
12288 Westheimer Rd, #330
Houston, TX 77077
United States

Phone: +1-470-326-8012
Email: support@ygwigshouston.com